Refund policy

We want you to love your Oh my Home purchase. But if something isn’t quite right, our return process stays simple and stress-free.

You have 60 days from the day your order is delivered to request a return. To be eligible, items must be unused, in their original condition, and returned with all original packaging included. We never charge restocking fees—what you see is what you get.

Return Shipping Fees
To keep everything transparent, here is how return shipping costs work:

• If the return is caused by the customer (for example: wrong size, change of mind, no longer needed), the customer is responsible for the return shipping cost. The exact fee depends on the courier you choose.
• If the return is caused by us (for example: damaged item, defect, or the wrong product was sent), then we cover the return shipping cost in full. You will not need to pay anything for the return.

To start a return, contact us at info@ohmy-home.com with your order number, and our team will guide you through the steps. We recommend using a trackable shipping method so your package arrives safely.

If you would like an exchange, just let us know when you contact us and we’ll help you select the right replacement.

Once your return arrives and is inspected, we will issue a refund to your original payment method within 7 business days. Please note that your bank or payment provider may require additional time to finalise the transfer.