Terms of service

Oh my Home is the brand name of Oh my Home. These Terms and Conditions regulate access to and use of the website https://www.ohmy-home.com/ (the "Website"), operated by Oh my Home, with its registered office at 123 Fa Yuen St, Mong Kok, Hong Kong. These Terms also apply to all products and services provided through the Website.

By accessing the Website or using our services, you agree to be legally bound by these Terms.

Email: info@ohmy-home.com

No registration is necessary to browse the Website. To make purchases or use certain services, you must register and accept these Terms.

Oh my Home offers home decor products through the Website. These Terms define the rights and obligations between Oh my Home and its users.

If you do not agree with these Terms, please refrain from using the Website or our services.

This Website is operated by Oh my Home. The terms "we," "us," and "our" refer to Oh my Home.

Future updates, features, or services introduced on the Website will also be subject to these Terms. The latest version is always available on this page. Oh my Home may revise these Terms at any time, and changes take effect once published.

Our online shop is operated using Shopify Inc., which provides the technical infrastructure for our e-commerce operations.

SECTION 1 – ONLINE STORE CONDITIONS

By accepting these Terms, you confirm that you have full legal capacity according to the laws of your country of residence, or that you have parental or guardian consent for dependent minors.

Illegal use of the Website or breach of regulations, including copyright laws, is strictly prohibited.

The introduction of viruses, malicious code, or other harmful software is not permitted.

Violations may result in immediate termination of your access to our services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to restrict access to the Website or services at our discretion.

You understand that information (excluding payment details) may be transmitted over various networks and modified to meet technical requirements. Payment information is always encrypted during transfer.

You may not reproduce, duplicate, sell, or exploit any portion of the Website, services, or contact details without prior written permission.

Section headings are for convenience only and do not affect interpretation.

SECTION 3 – CONTENT ACCURACY AND TIMELINESS

We do not guarantee the accuracy, completeness, or timeliness of any information on the Website. Content is provided for general informational purposes only and should not replace personalized advice.

Some content may be outdated. We reserve the right to update or modify content at any time. It is your responsibility to review the Website for changes.

SECTION 4 – CHANGES TO PRODUCTS AND PRICES

All prices are subject to change without notice.

We may modify or discontinue services, product offerings, or any part of the Website at our discretion.

We are not liable for price changes, service interruptions, or discontinuations.

SECTION 5 – PRODUCT INFORMATION

Certain products may be offered exclusively through the Website and are subject to stock availability. Our Return & Refund Policy governs returns and exchanges.

We strive to display products accurately, but colors may vary depending on your device settings.

We may limit product sales to specific regions or groups and modify product details at any time. Offers are void where prohibited by law.

We do not warrant that products or services will meet your personal expectations or that defects will be corrected.

SECTION 6 – ACCOUNT AND PAYMENT INFORMATION

We may refuse or cancel orders at our discretion. Purchase quantities per individual, household, or order may be restricted. Affected customers will be contacted using the provided information.

You agree to provide accurate, complete, and current account and billing information.

For more information, please refer to our Return & Refund Policy.

SECTION 7 – THIRD-PARTY TOOLS AND SERVICES

We may offer access to tools or services from third-party providers, over which we have no monitoring or control.

These tools are provided "as is" without warranties. Your use of such tools is at your own risk.

You should review the terms and policies of any applicable third-party providers before use.

Future tools or features added to the Website will also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS AND CONTENT

The Website may contain content or offers from third parties.

External links are for informational purposes only, and we assume no responsibility for third-party content or actions.

Review the terms and privacy policies of any third-party websites before interacting. Complaints about third-party products should be directed to the respective providers.

SECTION 9 – USER CONTRIBUTIONS AND FEEDBACK

If you submit content such as reviews, suggestions, or contest entries, you grant us unrestricted rights to use, reproduce, publish, and distribute that content.

We are not obligated to maintain submissions as confidential, compensate for them, or respond.

We reserve the right to remove content deemed inappropriate, offensive, defamatory, obscene, or illegal.

You warrant that submitted content does not infringe others’ rights, contain harmful software, or include false or misleading information. You are solely responsible for your contributions.

We disclaim responsibility for user-generated or third-party content displayed on the Website.

SECTION 10 – PERSONAL INFORMATION

All personal information you provide is handled in line with our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

There may be typographical mistakes, inaccuracies, or omissions on the Website or within our Services, particularly regarding product details, prices, promotions, shipping, or availability.

We may correct errors, update information, or cancel orders at any time without notice. We are under no obligation to revise information except where required by law.

SECTION 12 – UNACCEPTABLE USES

The following uses are strictly prohibited:

(a) Engaging in illegal activities or encouraging others to do so
(b) Breaching laws or regulations
(c) Infringing intellectual property rights
(d) Harassing, abusing, or harming others
(e) Spreading false or misleading information
(f) Distributing malware or harmful technologies
(g) Unauthorized harvesting of personal information
(h) Engaging in spam, phishing, scraping, or similar activities
(i) Using the Website for unethical or offensive purposes
(j) Tampering with security features of the Website

We may restrict access to violators.

SECTION 13 – DISCLAIMERS AND LIMITATION OF LIABILITY

We do not guarantee uninterrupted, error-free, or secure services.

Results from using the Website are at your own risk. All products and services are provided "as is" without express or implied warranties.

Oh my Home and its affiliates are not liable for direct, indirect, incidental, or consequential damages. Minimal allowable limits will apply where restricted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Oh my Home, its affiliates, employees, and directors against claims, liabilities, or expenses arising from your breach of these Terms or violation of laws.

SECTION 15 – SEVERABILITY

If any provision is invalid or unenforceable, remaining provisions remain in full force. Invalid provisions will be enforced to the maximum extent permitted by law.

SECTION 16 – TERMINATION

Obligations arising prior to termination survive the termination of this Agreement.

You may discontinue use at any time. We may terminate your access for breach of Terms. Outstanding obligations remain valid.

SECTION 17 – COMPLETE AGREEMENT

These Terms, together with referenced policies and notices, form the entire agreement between you and Oh my Home.

SECTION 18 – GOVERNING LAW

SECTION 19 – CHANGES TO TERMS OF SERVICE

The latest version is always available on this page. Oh my Home may update or modify these Terms at any time. Continued use constitutes acceptance of revised Terms.

SECTION 20 – RETURNS AND REFUNDS

We want you to love your Oh my Home purchase. But if it’s not quite right, our return process is simple and stress-free.

You have 60 days from the day your order is delivered to request a return. To be eligible, items must be unused, in their original condition, and sent back with all packaging included. We never charge restocking fees.

To start a return, contact us at info@ohmy-home.com with your order number, and our team will guide you through the process. Return shipping costs are the responsibility of the customer, and we recommend using a trackable shipping method.

If you’d like to exchange an item, let us know when you contact us and we’ll help you find the right option.

Once we’ve received and inspected your return, we’ll refund your original payment method within 7 business days. Your bank or payment provider may need additional time to complete the transfer.

SECTION 21 – CONTACT INFORMATION

For questions, feedback, or support, contact us:

Email: info@ohmy-home.com

Thank you for choosing Oh my Home, where style, creativity, and self-expression come together.